Customer Resource Management Success
Scope.
A customer in the industrial sector was facing a problem many companies in the same space face, maintaining effective work output and reducing factors which may obstruct the completion of duties.
Specifically, our customer had a problem with on-site handheld scanning devices not being properly maintained and dying on-site in the middle of performing business functions on site. The devices required to remain reasonably charged and serviced on the dates required to keep the software up to date, to physically monitor over 300 devices which on different sites was too time-consuming and not a practical application of a manager’s time.
The s4 solution was to develop a device management web application which in real-time reports on all active site device health and maintenance status.
Solution.
A fully customized connected web-based solution was developed targeted to keep track of device battery, health status, maintenance requirements and current network connection status of the device. From the web solution, customer management and nominated supervisors can fully monitor all connected devices, receive alerts on problem devices and configure new devices.
Our customer can now manage in a proactive manner rather than a reactive manner thanks to our software.
We also know the future is uncertain and because of this, we developed a flexible scalable solution which allows the users to different devices types they may require to monitor.
Why Work With Us?
While you focus on your business we focus on developing sophisticated, effective and scalable solutions to enhance and automate your company processes. With our years of experience, we develop using the best practices and standards to deliver powerful solutions.
Planned Approach
It's all in the planning. Delivering great products and service is not just about great development, it's about how you manage that development.
Agile Methodology
Our solutions evolve through continuous iteration by our cross-functional teams.
DevOps Standards
Our software teams follow the latest DevOps standards and practices to ensure continuous deployment and integration is executed in a streamlined process.
Award Winning Record
We are proud to have a proven track record of successful service delivery recognition.
Interested in starting your next project with us? Read about our processes and get in touch with us today!
Our ProcessContact Us.
At S4 we have an incredible team comprising of over 130 tertiary qualified software developers. They are on hand to tackle your software specifications, armed with caffeine and superior intellect. We have wide industry knowledge and experience, with over 10 years of experience in outsourcing our services.
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